Personal hospital support

Are you facing inpatient hospital treatment? Would you be interested in information about your recovery? Thanks to your supplementary HOSPITAL Private or Semi-Private insurance, you can benefit from personal support from a specialist free of charge. They will help you with any questions you may have before, during and after your hospital stay.

What concerns about your hospital stay can we help you with?

We prepare you as best as possible for your hospital stay.

Which benefits can I enjoy?
What information should I provide on the admission form?
What questions should I ask the medical specialist during the admission process?
How do I organise transport to the hospital?
Do I have to bring my medication to the hospital with me?

We provide a personal contact person to support you throughout your entire hospital stay.

How should I prepare for the discharge process?
How do I organise transport home?
What treatments and appointments will there be after the hospital stay (e.g. convalescent therapy, rehabilitation, etc.)?
Whom can I contact if I have medical questions about my further treatment?

We support you during your recovery at home.

Who will support me with household chores or childcare?
How can I manage my everyday life as easily as possible?
How can I take an active part in my own recovery?

Here’s how it works

Arrange appointment
Confirmation
Support

Complete the form below to arrange an appointment.
You will receive an appointment confirmation for the first telephone consultation.
One of our specialists will advise you on all aspects of your hospital stay.

How you benefit from hospital support

A personal contact person will advise you during your treatment.
We’ll help you arrange the most important steps and relieve you of administrative tasks.
We will inform you about your first-class insured benefits and how you can make use of them.
This service is free and exclusive to HOSPITAL Semi-Private and Private insurance policyholders.

Melanie Gränicher, Case Advisor:

“I enjoy supporting people during their treatment. Thanks to my many years of experience as a qualified nurse, I know the questions and situations you may face. I will be happy to assist you.”

Would you like a personal consultation?

Arrange an appointment for your personal hospital support. Please fill in the form.

Send

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Please choose a date that is at least 24 hours in the future (Monday to Friday, 8 a.m. to 5 p.m.).

This advisory service is provided by Helsana. There is no entitlement to the service and its use is voluntary. All your data will be treated according to strict data protection guidelines. Please read the data protection provisions.