All you need to know about your insurance card
The insurance card is your insurance certificate – for hospitals, the doctor’s surgery or the pharmacy. It contains your personal details and key health insurance data. You can use this credit card-format certificate all over Europe.
Our insurance card also comes in a digital version
Always at your fingertips: with the myHelsana app, you always have your digital insurance card to hand. And if you’re the family contact person, you’ll have the whole family’s cards to hand, too. Now, you can also save the insurance card in your wallet on your smartphone.
Good to know
- Your insurance card is personal and non-transferable.
- You will receive a new card automatically when the old one expires.
- The insurance card contains your 13-digit social insurance number and a microchip, as required by law.
- Please show your insurance card each time you see a doctor, go to hospital or visit a pharmacy, whether at home or abroad. This will simplify the billing process with Helsana and help to save costs.
- If you only have supplementary insurance with Helsana, you will receive a supplementary insurance card.
Insurance card for compulsory health insurance with Helsana
Supplementary insurance card without compulsory health insurance with Helsana
New premium card for special insurance policyholders
From October 2024, you will benefit from exclusive personalised customer care and a dedicated Private Line as part of your HOSPITAL Private supplementary hospital insurance. Your dedicated advisor team will offer you rapid and straightforward assistance with all of your concerns.
You will receive your new premium insurance card at the start of 2025.
FAQ
If you are a new customer, you can use your health insurance card from the date your insurance begins.
If you are already a Helsana customer
- and have received a replacement card, you can use it straight away
- and your old insurance card runs out soon, we will send you a new card beforehand. Please only start using your new card after your old card has expired.
The front and the magnetic strip both contain the administrative data:
- Insurance number
- Last name
- First name
- Gender
- Date of birth of insured person
- Name and FOPH number of health insurer
- 20-digit card number
- 13-digit OASI number
- Expiry date
Doctors, pharmacies and hospitals can retrieve this data as well as information about your insurance coverage via the microchip. This simplifies the billing process.
If you have lost your insurance card, please contact us immediately. We will be happy to send you a new card.
Please note: if this happens, your emergency medical data will be lost and you will need to have it re-entered when you next see your doctor or visit the hospital.
The expiry date is printed on the front of your insurance card. We will send you a new insurance card in good time.
You should destroy your old insurance card after it expires.
The back of your card is your European Health Insurance Card. This ensures that you get treatment and medical care in an EU or EFTA country in an emergency, in line with the social insurance provisions and tariffs of the country you are temporarily residing in.The reverse side of your supplementary insurance card will not meet the European standard if you have not concluded basic insurance with the Helsana Group.
Yes. You do not need cash when you go to a pharmacy to get medicines that are reimbursed by compulsory or supplementary health insurance. Once you’ve shown your card, the pharmacy will send the invoice directly to us. We will only charge you for your excess.
Yes. You can block the electronic information service for your supplementary insurance. Please note that if you do this, you will no longer be able to obtain any medications that are reimbursed by supplementary insurance from pharmacies without paying cash.
Do you have questions?
We're here to help.