Cancel Helsana insurance
If you want to cancel your basic or supplementary insurance, there are a few things to bear in mind. Here you can find all the key information, from the correct procedure to the right time to cancel.
How to cancel your health insurance
Whether you’re switching to another insurer, cancelling because of a death or moving abroad: in Switzerland, you can cancel your basic and supplementary insurance with a health insurance company. Your new health insurer will normally help you with the cancellation process. There are some differences in the cancellation process to bear in mind, depending on the type of insurance.
Cancelling basic insurance
- Basic insurance is compulsory in Switzerland.
- Notice period: 1 month
- Cancellation date: as of 31 December
- Notice of cancellation must reach us by no later than the last working day in November, during business hours. The postmark is not relevant.
- You must have no outstanding premium invoices and must be able to produce confirmation of subsequent insurance.
- Confirmation of subsequent insurance must be sent to us directly by your new health insurer. (We cannot accept insurance policies as confirmation).
Special case: Cancellation for policyholders who have taken out our BASIS basic model, with a deductible of CHF 300 (no deductible for children): basic insurance may be cancelled as of 30 June. The notice period is 3 months. Notice of cancellation must reach us by no later than the last working day in March.
Cancelling supplementary insurance
- Supplementary insurance is not compulsory.
- Cancellation date: as of 31 December
- Notice period: 3 months
- Notice of cancellation must reach us by no later than the last working day in September, during business hours. The postmark is not relevant.
- If the insurance premium changes (loss of a discount/reduction does not count as a premium change), a one-month notice period applies from the date of notification of the change. In this case, notice of cancellation must reach us by no later than the last working day in November.
Submit letter of cancellation in writing or online
You can send us your letter of cancellation before the notice period has expired, either in writing by post or online via myHelsana or by e-mail. Please choose one of the following options:
Send cancellation by post
Send us your written, signed cancellation to:
Helsana Versicherungen AG
IDPH Kündigungen D-CH
Postfach
8081 Zürich
Cancel online
We also accept cancellations via myHelsana or by e-mail: cancellation@helsana.ch, provided that it is signed (photo/PDF).
Good to know
Should you have any questions about payment of benefits, benefit statements or your policy, please contact your customer care team. You can find the contact details on the top left of your policy.
Have you thought of everything?
- Are the signatures of all persons of full age present?
- Have you mentioned all the products you wish to cancel in your letter of cancellation?
FAQs
Please contact your responsible customer care team.
Yes, basic insurance can be cancelled before you have signed a new health insurance contract. If we do not receive confirmation of subsequent insurance from your new health insurer, we will be obliged to continue your insurance contract.
Yes. What’s important is that your notice of cancellation clearly states which insurance products you are cancelling.
No. You cannot switch if there are any outstanding premiums or co-payments (deductible & excess) from your basic insurance. This is prescribed by the Federal Health Insurance Act (KVG).
We will gladly advise you over the phone about possible ways to optimise your insurance contract. You can find initial information here: Saving Tips
We offer you comprehensive insurance cover and a wide range of benefits. Nevertheless, there are various individual reasons why you might wish to switch your insurance. Don’t make any hasty decisions. We will gladly advise you on how to adapt your insurance cover to your current needs.
Do you have questions?
We're here to help.