myHelsana client portal – easy and secure
Sending invoices by post? Filing away documents? It doesn’t have to be this way! Join over 1 million other Helsana customers and benefit from the many advantages that the myHelsana client portal offers. You’ll save time, paper and postage.
Enjoy the benefits of myHelsana
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Secure, encrypted communication
Your access to myHelsana and your data are protected by organisational and technical measures, and communication is encrypted. -
Upload and submit invoices
There’s now an even more convenient way to send in your documents: simply upload a PDF and submit it. -
Digital medical advice services
In addition to free medical advice by telephone from our partner Medi24, you can also access myMedi24’s symptom checker via myHelsana, among other things. It’s especially practical during the night and on weekends: the services are available 24/7, for free. -
Apply for payment in instalments or a reminder cessation
Do you need more time to make a payment? In the “Payments” menu, you can find all outstanding invoices and conveniently request payment in instalments or a reminder cessation.
Create your myHelsana user account now. It’s quick and easy.
Further information
Frequently asked questions
myHelsana is the Helsana Group’s client portal, which allows you to review and manage your personal data yourself. In addition, we upload important documents such as insurance policies and premium invoices to myHelsana so that you can access them at any time.
The main benefits of myHelsana can be summarised as follows:
- It is a protected online communication channel; less risk compared with e-mails.
- A well-structured document archive provides clarity and helps protect the environment (less paper used).
- Less time spent waiting for documents to arrive by post.
- myHelsana is updated all the time to provide you with even more options.
Anyone who is 18 or over and is a customer of the Helsana Group. More details on this can be found in our terms of use.
Yes, you can also receive the following documents by post: policies, benefit statements, premium invoices, tax statements.
If you pay your premium and benefit statements via eBill however, you will not receive these documents by post as well.
You will need your insurance number, a mobile number and an e-mail address to register. After you have completed registration, we will send you your registration code. You need this code to complete the registration process.
Please note that once you have completed your registration (after entering your registration code), you will receive all post electronically. This means that your invoices, insurance policies and benefit statements, etc. will all be stored on your myHelsana account.
In order to sign in, you need your e-mail address, your password and your access code (mTAN). The access code will be sent by SMS to the mobile phone number registered with us.
Please note that passwords are case-sensitive. If you have forgotten your password, please use the “Password forgotten?” button beneath the input field.
With the free myHelsana App, you as a Helsana customer can take your documents with you wherever you go and always have an overview of your documents and invoices. You can process all insurance matters digitally and access your insurance details 24/7. Helsana aims to make life as easy as possible for its customers.
With the easy-to-use myHelsana app,
- you always have your integrated insurance card with you;
- you can more easily handle your insurance matters;
- you can view your personal details.
What do I need to do in order to use the myHelsana app?
- Open the App Store / Play Store on your smartphone
- Search for the myHelsana app
- Install the app
The integrated scanning function is a quick, convenient way to submit insurance documentation such as invoices and proof for reimbursement using the myHelsana app.
The myHelsana app can only be used by Helsana customers with active cover or cover that will be active in the future.
Do you still have questions you didn’t find answered on this page? Helsana will be glad to hear from you. For any further questions or to give feedback, please contact your regional customer care team. For this, select the menu option “Contact/Help” in the client portal.
TAN stands for transaction number. A TAN is a numeric code that is valid for a brief time only, after which it can no longer be used. These codes are sent by SMS to your mobile phone (m). The term used is mTAN, i.e. mobile TAN.
Please check the mobile number provided and correct it if necessary, or check if our mobile number has been marked as spam by your provider (sender number for the mTan code 0041 76 001 35 72).
For questions about myHelsana and support in using it (online help), we will gladly assist you on the following telephone numbers:
Technical support for insured persons:
DE/EN: 058 340 93 70
FR: 058 340 93 80
IT: 058 340 93 90
(Monday to Friday, 8 a.m. to 6 p.m.)
These telephone numbers are specifically for questions about our myHelsana client portal.
For general questions about your health insurance in Switzerland, please call 0844 80 81 82 or your responsible customer care team as usual.
For general questions about your health insurance abroad, please call +41 58 340 18 80 or your responsible customer care team.
Yes, Helsana has taken organisational and technical steps to ensure that your personal data is protected against unauthorised access.
Deleting the app from your mobile phone does not automatically delete your user account.
If you would like to fully delete your user account, please contact our customer support team at online-support.de@helsana.ch.
Do you have questions?
We're here to help.