You're welcome to contact us

We are always happy to help. You can use the contact form to tell us about your query, call our Client Services team or visit one of our sales offices near you for a personal consultation. Alternatively, you can book an appointment online directly.

Our locations

Find your local sales office or customer care team.

Contact form

Write us a message.

Book a consultation

Get the advice you need about our insurance products in person, by phone or via video call.

Would you rather handle things yourself?

Our self-service options provide online assistance with a range of questions about your insurance. Update your personal information, request documents or report an accident – you can do all of this and more quickly and easily right here.

Go to the Services menu
Contact Customer Service
0844 80 81 82Monday to Friday, 8 a.m. to 6 p.m. (Swiss fixed network local rate / mobile rates charged by provider)
Contact our Emergency Call Centre
058 340 16 11Available around the clock (swiss fixed network local rate / mobile rates charged by the provider)

Our head office address

Helsana Insurance Company Ltd
Zürichstrasse 130
8600 Dübendorf

Postal address

Helsana Insurance Company Ltd
PO Box
8081 Zürich