Switch to Helsana
Do you want to switch to Helsana? You can find all the important information and forms you need for a smooth changeover here.
How it works
1. Calculate premium and request a quote
Use the premium calculator to put together the right insurance cover for you and your family. The online advice will help you select the right basic and supplementary insurance for you based on your individual requirements. We would also be happy to advise you.
2. Submit the application online
Do you agree to the quote? If so, fill out the online application directly in the premium calculator. For supplementary insurance, please also answer the questions about your state of health.
3. Cancelling basic insurance and supplementary insurance
Only cancel your existing supplementary health insurance once you have received our confirmation of cover in writing. You can cancel your basic insurance yourself without a confirmation of acceptance. Would you like us to forward the notice of termination for you? Please return your completed cancellation form by 15. November 2024 to the following e-mail address: wechselservice@helsana.ch. As soon as we have checked and confirmed your application, we will forward your cancellation notice to your previous health insurer. You can find the address of your current health insurer here:
Download form
Important information about cancellation
Most health insurers have a notice period of three months prior to the end of the year. Notice of cancellation must therefore reach your health insurer by no later than the last working day in September.
However, exceptions do apply for multi-year contracts and premium increases. If the insurance premium changes, a one-month notice period usually applies. In this case, notice of cancellation must reach your health insurer by no later than the last working day in November. The precise details on terminations can be found in the respective insurance conditions.
A one-month notice period applies from notification of the premium for the following year. If you want to change your compulsory basic insurance as of 1 January, written notice of cancellation must reach your current health insurer by the last working day in November at the latest.
Standard basic insurance (not general practitioner or Telmed model) with the statutory deductible of CHF 300 (children without deductible) can also be changed as of 1 July. The notice period for termination is three months. Notice of cancellation must therefore reach your health insurer by no later than the last working day in March.
It will only be possible to change insurers if you have no outstanding premiums.
Do you have questions?
We're here to help.