Important product change
Important notices regarding a change to the insurance product. New conditions apply when taking out BeneFit PLUS Flexmed:
New procedure for medical consultations
Before you consult your chosen GP or telemedicine provider in the event of new acute complaints, you should first use the Compassana app’s digital symptom checker. This will be available from 2025. The medically certified app provides an initial assessment of your health problem using AI technology and recommends a course of action. You are never tied to the resulting treatment plan, and you are free to contact your chosen Flexmed GP or group practice, or consult Medi24. Use of the symptom checker is only mandatory for adults. Children under the age of 18 may not use the symptom checker.
Illness or accident 
Use the symptom checker 
General practitioner or Telemedicine Centre 
Further treatment
Emergencies
In an emergency, always proceed directly to an emergency doctor or a hospital. Following the treatment, inform your chosen Flexmed GP, group practice or Medi-24 immediately.
Benefits
- A fast and straightforward initial assessment using the AI-based, medically recognised symptom checker.
- All of your health documents in one place in the Compassana app, which you can share with your trusted medical personnel.
- Choice of two points of contact and planning for your course of treatment. The general practitioner and group practices you can choose from can be found in the premium calculator.
- Medical support around the clock.
What is Compassana?
The Compassana app is a digital service for your health-related matters. The app lets you access your documents, such as medical reports, laboratory results and prescriptions, at any time – for example, for specialist appointments, hospital admissions or when changing doctors. Your data is always secure, and you can share it only with trusted medical personnel.
New procedure for medical consultations
Registering with Compassana is very simple. You can even do it right now.
- Download the myHelsana app and register with myHelsana.
- Then, download the Compassana app.
- Sign in to the Compassana app using your myHelsana login details.
From 2025, please follow these steps:
- Activate data sharing (data relating to insurance cover and medication), and you will be connected to Compassana.
- All you then have to do is link the app to your basic insurance model in “Activate insurance guide” and your points of contact will be displayed.
We will write to all Flexmed policyholders to inform them about this process again when the symptom checker goes live in 2025. Until then, you can follow the steps described on the product page.
FAQs
You need to download both the myHelsana and the Compassana apps, register, and while registering in the Compassana app, agree to the sharing of personal data as well as data regarding contracts and medications. Under “Activate insurance guide”, you also need to link the Compassana app to your basic insurance model so that your point(s) of contact will be displayed based on your insurance model. If you experience new, acute complaints, you must use the Compassana app’s symptom checker before consulting your general practitioner or group practice. If you would then like to receive medical assistance, you must consult your chosen Flexmed GP or group practice (or Medi24).
Compassana connects you with service providers in the field of medicine and related sectors, and promotes collaboration using a digital health platform. The platform optimises integrated care delivered by health service providers and the coordination of patient pathways. In real terms, this means a better quality of treatment. When providing advice, for example, the advisors at Medi24 can access a customer’s medication data (provided they have given their consent to this). The medication data is based on the customer’s Helsana statements.
Compassana is a joint project of Medbase, Hirslanden, Groupe Mutuel, Helsana, SWICA, Luzerner Kantonsspitäler and Trifork. Under the umbrella of Bluespace Ventures AG, they ensure the organisation and systematic development of Compassana as shareholders.
The data in question is personal data, as well as data relating to your contracts and medications. You are under no obligation to share this data or any other data relating to your contracts or health with the service providers involved in your treatment. You can manage the data access rights yourself in the Compassana app.
Health data entered in Compassana belongs to you alone. Only you have access to your account. And only you decide with whom you would like to share your data. The app features the highest data protection and technical standards and recommendations. Even Helsana cannot access data that you enter into Compassana.
Data is shared by the myHelsana app with the Compassana app (and not vice versa) in accordance with data protection law. The data shared includes digital medication lists based on Helsana statements, so that general practitioners, specialists, pharmacies and Medi24 can take your existing medication regime into consideration when providing advice and treatment.
If you share your data with selected medical professionals, they will be able to take your health data into consideration when planning your treatment, and therefore provide a better quality of treatment. You can also benefit from additional services. One thing you can do is use the free app to organise your health-related matters in one place. This means that you can access your lab tests or prescriptions at all times, for example, and share them with medical professionals. That way, you’ll be as prepared as you can be for your treatment sessions. You can book and manage doctors’ and therapists’ appointments online. You always see the treatment pathway, with a timeline of recorded appointments.
All of the health data in Compassana belongs to you alone, and you alone decide who you would like to share it with. No data is shared with health insurers – including Helsana.
Protecting your data and therefore your rights is a top priority for Compassana. This means that you alone are able to access and use your account. The use of the Compassana app is governed by the strictest statutory requirements as well as recommendations based on the current state of the art in the field of information security and data protection.
The medically certified symptom checker provides an initial assessment of your health problem using AI technology and recommends a course of action. If you do not wish to follow the app’s recommendations after using the symptom checker, you are free to contact your chosen Flexmed GP or group practice, or consult Medi24. Children under the age of 18 may not use the symptom checker.
The symptom checker will be available from the start of 2025.
If you encounter any problems or if anything is unclear when installing, registering with or using myHelsana, please contact Helsana’s technical support team.
DE/EN: +41 58 340 93 70
FR: +41 58 340 93 80
IT: +41 58 340 93 90
(Monday to Friday, 8 a.m. to 6 p.m.)
These telephone numbers are intended for use specifically for issues concerning the myHelsana client portal. This service is free of charge.
If you encounter any problems or if anything is unclear when installing, registering with or using Compassana, or when entering data into Compassana or the symptom checker, please contact the Compassana customer service team.
+41 44 585 76 76
(Monday to Sunday, 8 a.m. to 7 p.m.)
support@compassana.ch
Should you have any general questions about your health insurance in Switzerland, please call us on 0844 80 81 82 as usual or contact your customer care team.
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