Health consultation
What eases lower back pain? How can I achieve a balanced diet? How do I deal with my anxiety? Our health consultation service answers these and other health questions from supplementary insurance policyholders free of charge.
In-depth, confidential, tailored to you
Describe your health issues to our health consultation advisors over the phone and get helpful, straightforward information tailored to you and specific recommendations for action as part of a holistic approach.
Good to know
Our advisors are subject to the professional duty of confidentiality. Health consultation is strictly separated from the insurance business. We guarantee that this consultation will have no impact on your insurance.
Our health consultation service can help you with all sorts of health issues, for example:
- Issues of prevention
- Back, neck and shoulder pain
- Mental health
- Dealing with diagnoses
- Diet, losing weight and exercise
- Chronic illnesses
Please note: our specialists do not make diagnoses. If you have any urgent medical concerns, you should contact your doctor or our medical advice service Medi24.
Who can use the health consultation service?
All Helsana supplementary insurance policyholders can use this service free of charge.
Legal information
- Health consultation is a service provided by Helsana Supplementary Insurances Ltd. It is a free service for everyone with at least one Helsana supplementary insurance policy.
- Please take a few minutes to carefully read through our terms of use and our privacy policy provisions. By calling health consultation, you confirm that you accept these terms.
Our health consultation advisors
Our team of health consultation advisors includes experts from various specialities, all of whom have extensive experience in one or more healthcare professions in Switzerland. You can meet some of them here:
More than 20,000 supplementary insurance policyholders already hold our health consultation service in high regard.
Blog posts on health-related topics
Frequently asked questions
Health consultation is a free service for everyone with a supplementary insurance policy or daily sickness benefits insurance policy with Helsana.
Our health advisors answer all of your health-related questions, whether it be in relation to stress, diet or exercise or mental health. They can also help you prepare for a consultation with a doctor, deal with a diagnosis or advise you on a recommended course of treatment.
The medical advice service offers certainty if you have symptoms that occur out of the blue. The symptom checker provides an initial evaluation of acute problems. If necessary, you can call one of our medical professionals to discuss your concerns.
All our team members have experience in the Swiss healthcare sector across a wide range of medical fields. The team includes nursing professionals, nutritional consultants, psychotherapists, naturopaths and physiotherapists, while others work in the areas of prevention and exercise.
All the information provided is drawn from a pool of specialist knowledge and includes findings from the latest studies. In addition, all health advisors have many years of professional experience in the healthcare sector.
No, recommendations are not checked by a doctor. All health advisors have a medical or healthcare-related background.
Yes. Only health consultation team members have access to notes made on the discussions with you.
Health consultation is strictly separated from the insurance business. For this reason, any costs to be covered by Helsana must be clarified separately. Please contact the Customer Service team for assistance.
Your privacy is very important to us. Health consultation is strictly separated from the insurance business. The health advisors do not have access to your health-related data from the insurance business, unless this has been expressly requested by you. Likewise, the insurance consultants cannot view the data collected in relation to health consultation activities. All they can see is details of times when the health consultation service has provided you with assistance. We guarantee that this consultation will have no impact on your insurance.
No. Health consultation is financed through Helsana Supplementary Insurances Ltd.
Request for a health consultation appointment
We will also be happy to contact you. Simply use the following form.
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