Advisory services
We're always here to listen. Our advisors are happy to help you with any questions or concerns relating to your health insurance. Find the right telephone advice for you here.
Medical advice (Medi24)
Is it just a fever? What does this pain mean? Symptoms that occur out of the blue can bring uncertainty, which leads to more questions: What should I do? Do I need to see a doctor? Medical specialists at Medi24 can give you answers to exactly these types of questions – and more.
This service is available free of charge to all customers.
Important information
By calling Medi24, you are leaving the Helsana environment. The service you are interested in is offered by Medi24, our partner for telemedicine. Your personal medical information that you provide during the call or when using the Medi24 website is securely stored by Medi24. Helsana is not able to access this data.
Health consultation
We can provide you with answers to all of your health-related questions quickly and easily, whether you’d like advice on nutrition and exercise, on coping with a diagnosis or on a recommended course of treatment.
Please note: the complementary medicine advice hotline has now been integrated into the health consultation service.
This offer is available free of charge to all Helsana supplementary insurance policyholders.
BetterDoc
Regardless of whether you need back, joint or heart surgery, choosing the right doctor or hospital often has a crucial impact on the subsequent development of your illness. BetterDoc helps you find the right specialist.
This free service is available to customers who have taken out an alternative basic insurance model.
Emergency counselling
Following a traumatic event, call the emergency line for emergency psychological assistance. An emergency psychologist will call you back within 24 hours and provide you with advice – with the utmost confidentiality guaranteed.
This service is available to all customers free of charge for a one-off consultation.
Case advice for hospital and rehabilitation
Do you have any questions about admission to hospital, rehabilitation or convalescent therapy? Then call our customer service team and ask to speak to a Case Advisor.
This service is available free of charge to our basic and supplementary insurance customers.
Personal hospital support
Are you facing inpatient hospital treatment? Our advisors will be happy to help you with any questions you may have before, during and after your hospital stay. These may be about topics such as costs, admission formalities, organising transport to or from the hospital or support options at home.
This service is available free of charge to all HOSPITAL Private and Semi-Private insurance policyholders.
Case Management in a crisis
Health problems can be a major burden and impact all areas of your life. Our Case Managers provide individually tailored support and comprehensive advice on medical, family, professional and financial issues.
This service is available free of charge to our basic insurance customers.
Travelcheck hotline
A specialist will tell you about any health-related risks in your travel destination.
Please note: The ideal time to seek telephone advice is four to six weeks before departure. This provides sufficient time to arrange any necessary vaccinations.
This service is available free of charge to all Helsana Group customers with TOP or COMPLETA insurance.
Do you have questions?
We're here to help.