Welcome to Helsana. We are delighted to be able to help you navigate important issues relating to health, prevention and illness. This page contains important contacts for your questions about your insurance as well as products, services, benefits and more.
Benefit from our apps dealing with insurance and health topics, in the form of cash payouts, discount offers, fast communication and free exercise and fitness sessions.
Do you know about myHelsana? With the client portal, you can take care of all your health insurance matters conveniently from anywhere.
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Different countries have different health insurance systems. To ensure that you feel comfortable with us right from the start, we are happy to answer any questions you may have about your health. Here you will find important information for newcomers to Switzerland as well as tips on your health insurance.
If you have any questions about insurance in connection with your country of residence, please contact our Client Services team directly so that we can take account of your situation and needs in the best possible way. First, here is some important information that applies to all cross-border commuters.
We will send you form E-106 or certificate S1 for international mutual benefits assistance. You should forward these documents to a statutory insurance company in your country of residence. You will then receive a local insurance card for processing treatment costs there. Co-payments are always governed by the rules of your country of residence’s statutory health insurance. You are also subject to the law in your country of residence.
For outpatient treatment, you have the option of visiting a doctor of your choice or a hospital from our list. If you receive benefits under compulsory health care insurance, you pay a fixed annual deductible of CHF 300, followed by a deductible of 10% per invoice (max. CHF 700 per year). Please always present your Helsana insurance card.
For inpatient treatment in a hospital, you are insured at most up to the tariff (according to the cantonal hospital list) of the canton in which you work. If you receive benefits under compulsory health care insurance, you pay a hospital cost contribution of CHF 15 per day.
If you are employed in Switzerland, your family members who are not gainfully employed are also subject to compulsory insurance. This includes minors, adults in education and non-working spouses.
From health tips to interesting facts about our bodies, you can find fascinating articles on our blog.
Background knowledge, tips and personal reports: you can find useful information here on a wide range of health topics. You receive Ratgeber twice a year by post, together with the Aktuell customer magazine. Find out about previously published issues and reorder copies for free.
We inform you about your customer benefits at Helsana, about products and our commitment. We keep you abreast of relevant studies and developments in the healthcare sector – and present helpful services and tips. You receive our customer magazine four times a year by post.
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